Credenza

Transforming Credential Management with AI and Automation

Introduction

Credenza required a secure and user-friendly platform for doctors to manage and share their credentials. The system needed robust features for document management, automated form filling, and secure sharing. With scalability to support up to one million doctors, the platform aimed to streamline the credentialing process while ensuring HIPAA compliance and data protection.

Challenges
at a glance

Here are the challenges we encountered during the application's development phase

Secure User Authentication and Access

Designing a multi-factor authentication (MFA) system for enhanced security, including authentication apps, biometrics, and passkeys and data protection with HIPAA-compliant storage for sensitive medical and professional information.

Automated Data Extraction

Developing an intuitive way for users to upload documents, whether scanned documents, photos, or PDFs and then extract the data automatically.

Application Management

Leveraging AI to scrape, categorize, and name uploaded documents and enabling seamless population of applications with the scraped data using OpenAI’s API.

Scalable & User-Friendly Design

Ensuring a cohesive and user-friendly interface with a relational database to handle high data volumes efficiently.

Solutions Blueprint

DEVtrust implemented several innovative solutions to address these challenges

Robust Security and Authentication

Developed a multi-factor authentication (MFA) system supporting app-based authenticators, with future scalability for biometric logins, and enforced HIPAA-aligned encryption for data at rest and in transit, ensuring sensitive credential protection.

AI-Powered Credential Management

Utilized OpenAI to process uploaded documents, extracting key details, and categorizing them with intelligent naming conventions, while automating form filling to save users significant time and reduce manual errors.

Scalable and User-Friendly Design

Built the platform using Laravel Blade for the front end and Laravel for the back end, ensuring a cohesive and user-friendly interface, and designed with a MySQL database to handle high data volumes efficiently.

Third-party API Integrations

Integrated Twilio for timely notifications and reminders about expiring credentials or application updates, and Google Authenticator for enhanced security during login workflows.

Impact and
Achievements

The implementation of solutions yielded impressive results

Operational Efficiency

Reduced the manual workload by 45% thus enabling doctors to focus on patient care. Automated form filling saved users an average of 3–5 hours per week.

Enhanced User Experience

Doctors reported a 30% increase in satisfaction due to the intuitive upload and AI-powered application management features, while the platform's secure sharing options reduced delays in credential verification by 25%.

Scalability and Security

Successfully scaled to support 1,000+ doctors within the first six months with no performance inconsistencies, while robust HIPAA compliance increased user trust, with 95% of users rating the platform as “highly secure.”

Financial Impact

The time savings and efficiency improvements led to a 20% increase in new user sign-ups, while API integrations streamlined operational costs, reducing expenses by 25%.

Credenza's user-friendly interface

Below are images showcasing Credenza's secure and user-friendly platform, designed for efficient credential management, automated form filling, and HIPAA-compliant secure sharing.